check_circle error info report
  • Free UK Delivery  ·  30-Day Free Returns

  • Extra 10% off with LOOK10

local_mall 0
Track Order Contact Us
local_mall 0

Your Selection (0)

Free delivery included on your order

10% off 2 12% off 3 15% off 4+

Your cart is empty

Privacy policy

Privacy Policy – Nivalho Studio

Last updated: February 4, 2026

This Privacy Policy describes how Nivalho Studio (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Nivalho Studio (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

  • Communicate with you

  • Provide or improve the Services

  • Comply with applicable legal obligations

  • Enforce applicable terms of service

  • Protect or defend the Services, our rights, and the rights of our users or others


Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information”, we refer to information that identifies you, relates to you, describes you, or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.


Information We Collect Directly from You

Information you submit directly to us through our Services may include:

Contact details
Including your name, address, phone number, and email.

Order information
Including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information
Including your username, password, security questions, and other information used for account security purposes.

Customer service information
Including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing certain features.


Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”).

To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including:

  • Device information

  • Browser information

  • Network connection information

  • IP address

  • Other information regarding your interaction with the Services


Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.

Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide requested products or services under our contract with you.

When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as:

  • Pixels

  • Web beacons

  • SDKs

  • Third-party libraries

  • Cookies

Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.


How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you, including to:

  • Process payments

  • Fulfill orders

  • Send account and transaction notifications

  • Manage returns and exchanges

  • Create and manage your account

  • Arrange shipping

  • Facilitate returns and exchanges

We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify processes your information in accordance with its own Privacy Policy.


Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

  • Sending marketing emails, SMS, or postal mail

  • Showing advertisements for products or services

  • Personalizing advertising on our Site and other websites

If you are located in the EEA, the legal basis for this processing is our legitimate interest in selling our products, pursuant to Article 6 (1) (f) GDPR.


Security and Fraud Prevention

We use your personal information to detect, investigate, or act regarding fraudulent, illegal, or malicious activity.

You are responsible for keeping your account credentials secure. We strongly recommend not sharing your login details.

If you believe your account has been compromised, please contact us immediately.

EEA legal basis: Legitimate interest (Art. 6 (1) (f) GDPR).


Communication and Service Improvement

We use your personal information to:

  • Provide customer support

  • Improve our Services

  • Maintain our business relationship

Legal basis: Legitimate interest (Art. 6 (1) (f) GDPR).


Cookies

Like many websites, we use Cookies.

For specific information about Shopify cookies:
https://www.shopify.com/legal/cookies

We use Cookies to:

  • Operate and improve our Site

  • Remember preferences

  • Perform analytics

  • Understand user interactions

We may also allow third parties to use Cookies for advertising and service personalization.

Most browsers accept Cookies automatically, but you can modify your settings to block or delete them. Blocking Cookies may affect functionality.


How We Disclose Personal Information

We may disclose personal information to third parties for contract fulfillment, legitimate interests, or legal reasons, including:

  • IT providers

  • Payment processors

  • Data analytics providers

  • Customer service providers

  • Fulfillment & shipping partners

We may also share data with:

  • Marketing partners

  • Affiliates

  • Business partners

  • Legal authorities when required

  • In mergers or bankruptcy cases


Categories of Data Disclosed

We have disclosed the following categories:

  • Identifiers (contact & account details)

  • Commercial information (orders, purchases)

  • Internet activity (usage data)

  • Geolocation data (IP-based location)

Recipients include:

  • Service providers

  • Marketing partners

  • Affiliates

We do not use or disclose sensitive personal information without consent.


Third-Party Websites and Links

Our Site may contain links to third-party platforms.

We are not responsible for their privacy practices or content.

Information shared on public or social platforms may be visible to others.


Children’s Data

The Services are not intended for children.

We do not knowingly collect data from minors.

If you believe a child provided data, contact us for deletion.

We do not knowingly sell/share data of individuals under 16.


Security and Data Retention

No system is 100% secure.

Data transmission may not be secure.

Retention depends on:

  • Account maintenance

  • Legal obligations

  • Dispute resolution

  • Contract enforcement


Your Rights

Depending on your location, you may have rights including:

  • Right of access

  • Right to deletion

  • Right to correction

  • Right to portability

  • Right to opt-out of sale/sharing/targeted ads

  • Right to restrict processing

  • Right to withdraw consent

  • Right to appeal decisions

You may also unsubscribe from marketing emails anytime.

We will not discriminate against you for exercising your rights.

Identity verification may be required.

Authorized agents may act on your behalf where legally permitted.


Complaints

If you have complaints, contact us first.

If unsatisfied, you may contact your local Data Protection Authority.

For EEA authorities list: available online.


International Users

We may transfer, store, and process your data outside your country.

We use recognized safeguards such as:

  • EU Standard Contractual Clauses

  • UK equivalent mechanisms

  • Transfers to adequate-protection countries


Contact

If you have questions or wish to exercise your rights, contact us:

Email: support@nivalhostudio.com

Address:
7 Rue des Acacias
35470 Bain-de-Bretagne
France


For the purposes of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.