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Last updated: February 4, 2026
This Privacy Policy describes how Nivalho Studio (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Nivalho Studio (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you”, “your”, and “yours” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to:
Communicate with you
Provide or improve the Services
Comply with applicable legal obligations
Enforce applicable terms of service
Protect or defend the Services, our rights, and the rights of our users or others
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information”, we refer to information that identifies you, relates to you, describes you, or can be associated with you.
The following sections describe the categories and specific types of personal information we collect.
Information you submit directly to us through our Services may include:
Contact details
Including your name, address, phone number, and email.
Order information
Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information
Including your username, password, security questions, and other information used for account security purposes.
Customer service information
Including the information you choose to include in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing certain features.
We may also automatically collect certain information about your interaction with the Services (“Usage Data”).
To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and your account, including:
Device information
Browser information
Network connection information
IP address
Other information regarding your interaction with the Services
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide requested products or services under our contract with you.
When you visit our Site, open or click emails we send, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as:
Pixels
Web beacons
SDKs
Third-party libraries
Cookies
Any information obtained from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
We use your personal information to provide the Services and perform our contract with you, including to:
Process payments
Fulfill orders
Send account and transaction notifications
Manage returns and exchanges
Create and manage your account
Arrange shipping
Facilitate returns and exchanges
We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify processes your information in accordance with its own Privacy Policy.
We may use your personal information for marketing and promotional purposes, including:
Sending marketing emails, SMS, or postal mail
Showing advertisements for products or services
Personalizing advertising on our Site and other websites
If you are located in the EEA, the legal basis for this processing is our legitimate interest in selling our products, pursuant to Article 6 (1) (f) GDPR.
We use your personal information to detect, investigate, or act regarding fraudulent, illegal, or malicious activity.
You are responsible for keeping your account credentials secure. We strongly recommend not sharing your login details.
If you believe your account has been compromised, please contact us immediately.
EEA legal basis: Legitimate interest (Art. 6 (1) (f) GDPR).
We use your personal information to:
Provide customer support
Improve our Services
Maintain our business relationship
Legal basis: Legitimate interest (Art. 6 (1) (f) GDPR).
Like many websites, we use Cookies.
For specific information about Shopify cookies:
https://www.shopify.com/legal/cookies
We use Cookies to:
Operate and improve our Site
Remember preferences
Perform analytics
Understand user interactions
We may also allow third parties to use Cookies for advertising and service personalization.
Most browsers accept Cookies automatically, but you can modify your settings to block or delete them. Blocking Cookies may affect functionality.
We may disclose personal information to third parties for contract fulfillment, legitimate interests, or legal reasons, including:
IT providers
Payment processors
Data analytics providers
Customer service providers
Fulfillment & shipping partners
We may also share data with:
Marketing partners
Affiliates
Business partners
Legal authorities when required
In mergers or bankruptcy cases
We have disclosed the following categories:
Identifiers (contact & account details)
Commercial information (orders, purchases)
Internet activity (usage data)
Geolocation data (IP-based location)
Recipients include:
Service providers
Marketing partners
Affiliates
We do not use or disclose sensitive personal information without consent.
Our Site may contain links to third-party platforms.
We are not responsible for their privacy practices or content.
Information shared on public or social platforms may be visible to others.
The Services are not intended for children.
We do not knowingly collect data from minors.
If you believe a child provided data, contact us for deletion.
We do not knowingly sell/share data of individuals under 16.
No system is 100% secure.
Data transmission may not be secure.
Retention depends on:
Account maintenance
Legal obligations
Dispute resolution
Contract enforcement
Depending on your location, you may have rights including:
Right of access
Right to deletion
Right to correction
Right to portability
Right to opt-out of sale/sharing/targeted ads
Right to restrict processing
Right to withdraw consent
Right to appeal decisions
You may also unsubscribe from marketing emails anytime.
We will not discriminate against you for exercising your rights.
Identity verification may be required.
Authorized agents may act on your behalf where legally permitted.
If you have complaints, contact us first.
If unsatisfied, you may contact your local Data Protection Authority.
For EEA authorities list: available online.
We may transfer, store, and process your data outside your country.
We use recognized safeguards such as:
EU Standard Contractual Clauses
UK equivalent mechanisms
Transfers to adequate-protection countries
If you have questions or wish to exercise your rights, contact us:
Email: support@nivalhostudio.com
Address:
7 Rue des Acacias
35470 Bain-de-Bretagne
France
For the purposes of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.